The Art of Handling Difficult Conversations

Business Meeting

What you will learn  :

  • Know how to work towards a positive outcome when resolving conflict

  • Understand different communication styles, which creates a fuller understanding of people and dynamics

  • Know how to make the other person feel heard, through good listening technique

  • Be more adept by developing spontaneity skills

  • Have strategies for diffusing difficult or emotionally charged situations

  • Be able to use voice, body language and vocabulary confidently, to build trust and rapport

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“A highly engaging session which was well structured, well-paced and led by a very dynamic trainer! I found the exercises helped bring the content to life and were just enough of a stretch. I look forward to putting my new skills to use in my next conference call.”

​Emma Gilbert,
Skanska