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The Art of Handling Difficult Conversations
![Business Meeting](https://static.wixstatic.com/media/ddff68ea0e714154bb127e0ae15ceea2.jpg/v1/fill/w_120,h_80,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/ddff68ea0e714154bb127e0ae15ceea2.jpg)
What you will learn :
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Know how to work towards a positive outcome when resolving conflict
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Understand different communication styles, which creates a fuller understanding of people and dynamics
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Know how to make the other person feel heard, through good listening technique
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Be more adept by developing spontaneity skills
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Have strategies for diffusing difficult or emotionally charged situations
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Be able to use voice, body language and vocabulary confidently, to build trust and rapport
![afc-logo-quote-bubbles-ltgrey-left-1200x](https://static.wixstatic.com/media/75ad43_facc0360494c4152a6a12ada8a7608c4~mv2.png/v1/fill/w_419,h_420,al_c,lg_1,q_85,enc_auto/afc-logo-quote-bubbles-ltgrey-left-1200x.png)
“A highly engaging session which was well structured, well-paced and led by a very dynamic trainer! I found the exercises helped bring the content to life and were just enough of a stretch. I look forward to putting my new skills to use in my next conference call.”
Emma Gilbert,
Skanska
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