The Art of Handling Difficult Conversations

Business Meeting

What you will learn :

Know how to work towards a positive outcome when resolving conflict

Understand different communication styles, which creates a fuller understanding of people and dynamics

Know how to make the other person feel heard, through good listening technique

Be more adept by developing spontaneity skills

Have strategies for diffusing difficult or emotionally charged situations

Be able to use voice, body language and vocabulary confidently, to build trust and rapport

“A highly engaging session which was well structured, well-paced and led by a very dynamic trainer! I found the exercises helped bring the content to life and were just enough of a stretch. I look forward to putting my new skills to use in my next conference call.”

Emma Gilbert,

Skanska