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Inclusive Management  

What you will learn  :

  • Know how to use vocal and non-verbal signals to build rapport and trust

  • Be able to put yourselves in other person’s shoes when preparing for conversations

  • Know how to make the other person feel heard, through good listening technique

  • Have strategies for diffusing difficult or emotionally charged situations

  • Know how to work towards a positive outcome when resolving conflict

  • Understand how to respond appropriately if someone raises an issue with your unconscious patterns and behaviours

  • Know how to raise awareness of any unacceptable behaviour that you witness yourself

  • Be able to use language confidently, to ensure the other person feels respected at all time

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