Inclusive Communication for Managers

What you will learn  :

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• Know how to use vocal and non-verbal signals to build rapport and trust

• Be able to put yourselves in other person’s shoes when preparing for conversations

• Know how to make the other person feel heard, through good listening technique

• Have strategies for diffusing difficult or emotionally charged situations

• Know how to work towards a positive outcome when resolving conflict

• Understand how to respond appropriately if someone raises an issue with your unconscious patterns and behaviours

• Know how to raise awareness of any unacceptable behaviour that you witness yourself

• Be able to use language confidently, to ensure the other person feels respected at all time