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Presence and Engagement

What you will learn :
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Be able to use the voice accurately and expressively to achieve a range of intentions.
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Understand how to deliver a message with confidence and build an authentic connection
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Have good listening and responding techniques in order to create an effective rapport
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Understand the nuances of playing-back content and timing it effectively
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Know how to ask the right kind of questions to get the most from a conversation
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Be able to diffuse disagreement in a conversation and find solutions

“Very well organised training and very insightful. I found Cat to be extremely engaging and knowledgeable. Would highly recommend the course.”
Brent Engelbrecht,
Dixons Carphone
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