Presence and Engagement

What you will learn  :

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• Be able to use the voice accurately and expressively to achieve a range of intentions.

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• Understand how to deliver a message with confidence and build an authentic connection

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• Have good listening and responding techniques in order to create an effective rapport

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• Understand the nuances of playing-back content and timing it effectively

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• Know how to ask the right kind of questions to get the most from a conversation

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• Be able to diffuse disagreement in a conversation and find solutions