What you will learn  :

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• Be able to make effective choices with body language and voice to achieve different objectives

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• Be able to speak with conviction and logic when under pressure

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• Understand how to read an audience and tailor the message to appeal to them

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• Have strategies to manage stress levels when there are hostile or difficult personalities in the room 

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• Be able to diffuse disagreement and find solutions

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• Have techniques to hold your ground when faced with devil’s advocate questioning or hostile responses

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• Be able to resolve conflict and move the conversation on, when chairing a meeting

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• Have techniques to effectively manage other people