Enhancing Leadership Skills

What you will learn  :

​

• Have strategies to manage stress levels when there are hostile or difficult personalities in the room 

​​

• Be able to diffuse disagreement, find solutions and resolve conflict

​​

• Have good listening and responding techniques in order to create an effective rapport

​​

• Understand how to deliver a message with conviction and build an authentic connection

​​

• Be more in control of one’s vocal style and impact, particularly with reference to virtual  communication

​​

• Be able to persuade and overcome resistance

​

• Be able to resolve conflict and move the conversation on