Enhancing Leadership Skills
What you will learn :
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Have strategies to manage stress levels when there are hostile or difficult personalities in the room
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Be able to diffuse disagreement, find solutions and resolve conflict
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Have good listening and responding techniques in order to create an effective rapport
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Understand how to deliver a message with conviction and build an authentic connection
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Be more in control of one’s vocal style and impact, particularly with reference to virtual communication
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Be able to persuade and overcome resistance
