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Customer Service – Public Facing Communication

Public Facing Communication Either Face to Face Or On The Telephone

Business People in Meeting

What you will learn  :

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  • Have strategies for diffusing difficult or emotionally charged situations

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  • Know how to make the other person feel heard, through good listening technique

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  • Understand different communication styles, which creates a fuller understanding of people and dynamics

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  • Know how to work towards a positive outcome when resolving conflict and engender respect and cooperation

 

  • Know how to remain calm and think on your feet and be able to express yourself sensitively and diplomatically 

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“A brilliant session, professionally facilitated. Lots of learning to take away and apply to the day job.”

​Julie Johnson, 
NHS Confederation
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