Customer/Client Service

This course is about creating effective and different communication styles in order develop positive solutions. We focus on relevant linguistic choices together with physical and vocal techniques.

Aim of the course:

  • To adapt your communication style in order to reach a positive outcome
  • We help people to create rapport on all levels and to really understand the psychology of different personalities
  • It is essential to be sensitive to others and to hone the skill of empathy and support
  • Rapport building is vital and this is achieved by focusing on techniques that we feel support an excellent outcome
  • Our aim is to empower the individual and gain a sense of pride and job satisfaction

What we do:

  • We enable people to understand different communication styles through personality profiling
  • We focus on understanding empathy and other points of view
  • We look at techniques to assuage conflict and help to resolve difficult situations
  • We look at effective language choices
  • We look at the importance of personality profiling