Effective Communication

What you will learn: Be able to use the voice accurately and expressively to achieve a range of intentions. Understand how to deliver a message with confidence and build an authentic connection Have good listening and responding techniques in order to create an effective rapport Understand the nuances of playing-back content and timing it effectively…

What you will learn:

  • Be able to use the voice accurately and expressively to achieve a range of intentions.
  • Understand how to deliver a message with confidence and build an authentic connection
  • Have good listening and responding techniques in order to create an effective rapport
  • Understand the nuances of playing-back content and timing it effectively
  • Know how to ask the right kind of questions to get the most from a conversation
  • Be able to diffuse disagreement in a conversation and find solutions
“The interactive engaging format of the training was a massive plus. Some of us can be somewhat reserved at times, but I think you managed to bring us all out of our shells. It was lovely to see colleagues interacting so enthusiastically.”
Stephanie Warner, Associate HR Manager, HTA Design LLP