This course is about creating effective and different communication styles in order develop positive solutions. We focus on relevant linguistic choices together with physical and vocal techniques.



  • To adapt your communication style in order to reach a positive outcome
  • We help people to create rapport on all levels and to really understand the psychology of different personalities
  • It is essential to be sensitive to others and to hone the skill of empathy and support
  • Rapport building is vital and this is achieved by focusing on techniques that we feel support an excellent outcome
  • Our aim is to empower the individual and gain a sense of pride and job satisfaction



  • We enable people to understand different communication styles through personality profiling
  • We focus on understanding empathy and other points of view
  • We look at techniques to assuage conflict and help to resolve difficult situations
  • We look at effective language choices
  • We look at the importance of personality profiling